Mold Remediation: What Happens?

Leading to Mold…

Homeowners, apartment, hotel and condominium complex managers and school districts are just some of the entities that are prime candidates for water damage restoration.  There are occasions when in the process of investigating the water damage that mold is found.

This can lead to mold remediation.  How does this process occur?

Initial Telephone Call

Professional restoration and remediation companies have some form of an “initial telephone call checklist.”

The checklist covers water and fire damage restoration; however, it is applicable to mold as well since mold is caused by a water source.

When the call comes in from a customer we ask questions regarding his/her situation.

We ask:

  • Is this a new water loss or a repeat situation?
  • How long were the areas/surfaces wet?
  • How much was affected by the water exposure?

The customer’s answers can give us a better feel for possible mold presence but we never tell the customer on the phone that they have mold. We want to visit the affected site for a more detailed evaluation.

There are other things that we ask the customer.  If they say they have mold we ask them what the basis is for their conclusion.  If the customer has test results and a remediation plan that was written by an industrial hygienist then we approach the job in a different way.  The plan leads us to working with an industrial hygienist which leads to a mold remediation project.

The plan has specific procedures (protocol) that details the project from the beginning to its final completion and site clearance.

If water is present the restorer/remediator may need to consider drying out procedures. He can deal with the mold remediation after the drying has been completed or do it concurrent with the drying process through dehumidification.

For expert mold remediation services contact us.