Integrity, Community, and Longevity; the Story of Duraclean ServicesLeave a Comment
Integrity- Doing the right thing, even when no one else is watching. Such a short and simple statement, but one that has been the primary foundation that Duraclean Services has built it’s reputation upon for 30 years and counting.
Rick Criss, the owner, had a comfortable management position with a local supermarket chain in the 80’s, and although he liked the company he was working for, he was definitely looking for something more. He had heard about a franchise called Duraclean from a friend, and after looking into it, and going to a 10 day seminar, he decided to give it a try. Rick started off strictly as a carpet cleaning company, but with a lot of hard work and determination, soon he was servicing over 1,800 clients in the area (by word of mouth only, no marketing at that point.). As his clientele continued to grow, so did their needs, and soon he was learning about new, high level cleaning methods that would be beneficial for his customers and his community. With the help of his close friend Peter Carpenter, soon Water Mitigation, Water and Smoke Damage Restoration, and Mold Remediation became the newest services that Rick and his staff perfected. In 2006, Rick’s younger brother Tim came on board, and the Criss family continued to expand and grow Duraclean Services, bringing in the latest equipment, most experienced employees, even offering 24 hour emergency service to ensure a job well done every single time.
From dealing with the effects of raging storms that pass through the Maryland area, to handling every day life situations (aka broken pipes and flooded basements ) to offering full reconstruction on those tough restoration jobs, air duct cleaning, and of course, the carpet cleaning that has been their “trademark” for so many years, Duraclean Services continues to put the customer first, helping people navigate through difficult circumstances, easing their burdens and always getting the job done!
Through it all,the Criss brothers have made sure that the same integrity, quality, and high standards that Duraclean Services began with so many years ago, still continue on today. At the heart of things, Duraclean is a BIG business, able to tackle any job that comes their way (remember, No One is Faster to the Disaster!) . . . BUT at the same time, they make sure to keep that “small business” feel, always wanting to stay connected with their neighbors. From hosting golf tournaments and bull roasts to benefit those in need, to partnering on special projects with non-profits such as Habitat for Humanity, to simply bringing lunch to their local Fire Department, Duraclean strives to connect with and support their community as much as possible.
“We look to the future with great anticipation, excited to see what lies ahead. Continuing to be a leader in the industry, expanding and growing to serve our customers in the best possible way, while always making the time to invest in and be a part of the community that we are blessed to call home.”